Privacy Policy
Information We Collect
We may collect the following types of information:
Personal Information
Information that identifies you personally, such as:
Full name
Email address
Phone number
Company name
Billing or payment information
Business information you provide through contact forms or bookings
Website Usage Information
When you visit our website, certain information may automatically be collected, including:
IP address
Browser type
Device information
Pages visited on our website
Time spent on pages
Referral sources
This information helps us improve our website performance and user experience.
Booking and Service Information
If you book studio time, request services, or enquire about projects, we may collect additional information related to:
Booking details
Event or production information
Project requirements
Payment and transaction information
How We Use Your Information
We collect and use personal information for the following purposes:
To respond to enquiries and provide customer support
To process bookings and service requests
To manage client relationships and deliver services
To send important updates about bookings or services
To improve our website, services, and user experience
To comply with legal or regulatory obligations
Where applicable, we may also use your information to send marketing communications, but you may opt out of these communications at any time.
Sharing of Information
We respect your privacy and do not sell personal information.
We may share your information with trusted third parties only when necessary to operate our business, including:
Payment processors
Website hosting providers
Booking or CRM software platforms
Professional advisors or service providers
These parties are required to handle your information securely and in accordance with applicable data protection laws.
Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and analyse visitor behaviour.
Cookies help us understand how users interact with our website and allow us to improve site performance and usability.
You may disable cookies through your browser settings, although some website features may not function properly without them.
Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any external sites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.
Any updates will be published on this page with the revised effective date.